Article 1 – Definitions

  • Zielaan: the provider of online theory exam services via www.zielaan.nl.
  • User: any person who uses the website or services.
  • Services: the online practice exams, video lessons and other study materials.
  • Package: a paid subscription that provides access to the services for a specific period.

Article 2 – Applicability

These conditions apply to all use of www.zielaan.nl. By creating an account or using our services you agree to these conditions. Zielaan may modify these conditions; changes will be published on the website.

Article 3 – Account

  • A valid email address and account are required for paid services.
  • You are responsible for keeping your login credentials confidential.
  • Sharing accounts or creating multiple accounts is not allowed.
  • Zielaan may block or delete accounts in case of abuse.

Article 4 – Services

  • Zielaan offers practice exams and study materials to prepare for the CBR driving theory exam.
  • A free practice exam is available. Full access requires a paid package.
  • Zielaan does not guarantee that you will pass the CBR exam. Our services are practice materials only.
  • Content may be updated without prior notice.

Article 5 – Prices and payments

  • Current prices are listed on the packages page.
  • All prices are in euros and include VAT.
  • Access is granted upon receipt of payment.
  • Payments are securely processed by external payment providers. Zielaan does not store payment data.
  • Price changes do not affect previously purchased packages.

Article 6 – Right of withdrawal

When purchasing a package you receive immediate access to the digital course content. By completing the purchase you explicitly agree that delivery of the digital content begins immediately and you waive your right of withdrawal (right of cancellation) in accordance with Article 6:230p paragraph 1 sub e of the Dutch Civil Code.

This means that after purchase you are not entitled to a refund or cancellation, as access to the course is granted immediately.

Article 7 – Intellectual property

All content on the website (texts, exam questions, videos, images) is the property of Zielaan. It is not permitted to copy, distribute or use material for commercial purposes without permission.

Article 8 – Availability

Zielaan strives for high availability but does not guarantee uninterrupted access. We are not liable for damage caused by temporary unavailability.

Article 9 – Liability

  • Our services are offered "as is".
  • Zielaan is not liable for failure to pass the CBR exam.
  • Total liability is limited to the amount you paid for the relevant package.

Article 10 – Prohibited use

It is not permitted to use the website for unlawful purposes, share login credentials, bypass security measures, or distribute exam questions outside the website.

Article 11 – Privacy

We process personal data in accordance with our Privacy Policy.

Article 12 – Termination

You can have your account deleted via [email protected]. Upon deletion, access to all services is revoked without right to a refund. In case of violation of these conditions, Zielaan may terminate your account.

Article 13 – Applicable law

These conditions are governed by Dutch law. Disputes are preferably resolved by mutual agreement.

Article 14 – Contact